Support & FAQs

How can we help?

Quick answers about how we work, pricing and getting started.

FAQs

Answers to common questions.

Can't find what you need? Our team replies quickly on WhatsApp.

What is included in your monthly plans?

Every plan includes ad campaign setup and management, audience targeting, ad creatives and regular performance reports. Higher plans add more platforms (Google, TikTok and LinkedIn), more creatives, reel edits, WhatsApp automation, Google Business Profile management and website SEO. The full list for each plan is on our Pricing page.

Which platforms do you work on?

Facebook, Instagram, Google, TikTok and LinkedIn, plus Google Business Profile. We recommend the platforms where your customers actually spend their time, rather than being everywhere at once.

How soon will I see results?

Paid ads can start bringing enquiries within the first few weeks once campaigns are tested and optimised. Organic growth — followers, reach and trust — builds steadily over two to three months of consistent posting. We share progress in every monthly report.

Is the ad budget included in your packages?

No. Your ad budget is paid directly to Meta, TikTok or Google from your own account, so you always see exactly what is spent. Our fee covers strategy, content and managing the campaigns.

Who owns the pages, ad accounts and content?

You do. Your pages, ad accounts and the content we create for you belong to your business. We work with access you grant us, and you can see everything at any time.

Do you create the content, or do we?

We do. Our team plans, designs, writes and edits everything, and you approve it before it goes live. If you have photos or videos of your own, we use them too — and we can arrange professional shoots.

Do you work with clinics and real estate businesses?

Yes. Aesthetic and medical clinics, real estate developers and agents, restaurants, retail brands and service businesses are among the industries we work with. Each needs a different approach, and we plan around it.

How do we communicate and get updates?

Through a WhatsApp group with your account team for day-to-day questions and approvals, plus a performance report every week or two, depending on your plan, that explains results in plain language.

What do I need to get started?

Just a short call or WhatsApp chat about your goals, access to your pages, and your logo and brand material if you have them. Start with a free social media audit and we'll show you where the biggest opportunities are.

Do you guarantee results?

We don’t promise a fixed number of leads or sales, because results depend on your offer, budget and market — and agencies that guarantee them usually cut corners. We do promise careful targeting, daily monitoring of your ads and honest reports, so you always know what your budget is achieving.

Ready to grow your business?

Tell us where you want to be in six months. We’ll show you how to get there — start with a free audit of your social media. No spam, no obligation.

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